A resident accuses the CNA of mistreatment. What should the CNA do?

Question

Accepted Answer

Report the accusation to the supervisor immediately and cooperate with any investigation. All accusations of mistreatment should be taken seriously and reported to the supervisor. The CNA should remain calm, not argue, and cooperate with any investigation. This protects both residents and staff and ensures concerns are properly addressed. Ignoring accusations or being defensive is inappropriate.