A family member asks the CNA for information about the resident's medical condition. What is the appropriate response?

Question

Accepted Answer

Tell the family member to speak with the nurse or check with the resident first. Medical information should be released only by the nurse or appropriate staff member, and only with the resident's consent or authorization. The CNA should direct family members to speak with the nurse or confirm the resident's wishes. Even though the visitor is family, privacy rights and proper authorization procedures must be followed.