What should a CNA do if a resident wants to make a complaint about their care?

Question

Accepted Answer

Listen to the complaint and report it to the appropriate supervisor or administrator. Residents have the right to file complaints about their care without fear of retaliation. The CNA should listen respectfully and report the complaint to the supervisor or administrator. Dismissing complaints, discouraging them, or spreading them inappropriately violates the resident's rights and prevents issues from being addressed.