A resident with anxiety frequently calls for the CNA for minor requests. What is the most appropriate approach?

Question

Accepted Answer

Respond to calls promptly and reassuringly while encouraging independence in safe tasks. The correct answer is B. Responding promptly reduces anxiety while gradually building confidence in the resident's ability to perform safe tasks independently. This balances compassion with encouraging autonomy. Answer A could increase anxiety and is neglectful. Answer C is dismissive and lacks compassion. Answer D labels normal anxiety responses as behavioral problems rather than addressing underlying emotional needs.