When a resident becomes defensive and angry during care, the CNA should:

Question

Accepted Answer

Remain calm, speak quietly, and avoid arguing while notifying the nurse. The correct answer is C. Maintaining composure, using a calm demeanor, and reporting appropriately are professional responses to residents' behavioral expressions of distress. Answer A escalates conflict. Answer B takes normal resident expressions of distress as personal attacks rather than symptoms of their condition. Answer D abandons the resident without addressing their needs or ensuring safety.