Which statement best describes appropriate use of therapeutic communication with residents?

Question

Accepted Answer

Use open-ended questions and active listening to encourage residents to express themselves. The correct answer is B. Open-ended questions and active listening are core therapeutic communication techniques that validate residents and encourage expression. Answer A blurs professional boundaries and makes the interaction about the CNA rather than the resident. Answer C is outside the CNA's scope of practice. Answer D ignores the psychosocial component of care and does not address emotional needs.