A resident with dementia becomes agitated and confused during the evening hours. What is the most appropriate first response by the CNA?

Question

Accepted Answer

Speak calmly, orient the resident to person, place, and time, and reduce environmental stimuli. The correct answer is B. Using a calm approach, orienting the resident, and reducing stimuli (often called 'sundowning' management) helps de-escalate agitation in dementia patients. Answer A is incorrect because isolation can increase agitation and anxiety. Answer C mischaracterizes the resident's behavior as intentional rather than a symptom of dementia. Answer D could overstimulate an already agitated resident, making behavior worse.