A patient becomes aggressive and verbally abusive toward a nurse aide. What should the aide do?

Question

Accepted Answer

Calmly inform the patient that the behavior is unacceptable and notify the nurse. A nurse aide should remain calm, set a professional boundary, and report the incident to the nurse. This protects both the aide and patient while ensuring proper management. Responding aggressively (A) escalates conflict and is unprofessional. Abandoning care (C) is neglectful. Physical restraint (D) without a medical order is assault and only used as a last resort in emergencies.